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By digitizing your projects, tasks, and various business processes, it enables you to manage all your work from a single place.
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Service Request
Service Selection
Your customers submit requests to you here.
Service Request Form
Your customers fill out this form for the service they select.
Create Service Request
Price InformationSRT-5
SRT-5Agent Screen
This is a customer request, assigned to the relevant agent and tracked from here.
Ticket Screen
All public and private messages related to the ticket can be viewed and managed here.
Service Request
Joseph Chavez
SRT-5
Request Received
Joseph ChavezAgent Fields
Price InformationCreated On: 27-05-2026 14:30 (Europe/Istanbul)Created By: Kayne Wood
Conversation
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History (1)
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Customer Communication
The agent can view requests from customers here and communicate with them directly.
Reply to Customer
You can respond directly to your customer using the message box.
Inter-Team Communication
Your team can communicate here while providing support to your customers.
Customer Communication
Conversations between your teams are never shared with the customer.
Customer Communication
Now it’s time to share the work requested by the customer with your teammate.
Customer Communication
Now it’s time to inform the customer about the completed work.
Messages
Joseph Chavez
27.05.2026 14:30
Hello, thank you for your price quotation. We will send you our offer as soon as possible.
JC
Joseph Chavez
27.05.2026 15:36
Hello, please find attached the technical service price quotation you requested.
JC
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Customer Follow-Up on Request
Customers can view the service agent’s response in the “My Requests” section and continue the conversation with the agent.