Work Management
By digitizing your projects, tasks, and various business processes, it enables you to manage all your work from a single place.
Stoneity Service Management Plans
Your complete solution for ticketing, messaging, help center ans strong AI
Free Plan
- 1 Portal
- 1 Service
- Up to 100 End Users
- Limited Records
- Up to 10 Users (Agents)
- Limited Role Structure
- Approval Flows
- Workflows
- Limited Storage
- Dynamic Form Fields
- Task Assignments
- Task Deadline Tracking
- Dynamic Issue Types
- Live System
- Dynamic Email Notifications
- Kanban, List, and Calendar Views
Most Selected
Superior Plan
Up to 50 Users Monthly 300 USD
Up to 100 Users Monthly 400 USD
- Free Plan Features
- 1 Portal
- Unlimited Service
- Up to 2,500 End Users
- Flexible Role Structure
- Unlimited Dynamic Form Usage
- Unlimited Knowledge Base
- 50 GB Storage
- Timesheet
- Mail Integrations
- Advanced Automations
- SLA Management
- Customer Messaging Module
- Performance and Capacity Reporting
Enterprise Plan
- Superior Plan Features
- Unlimited Portal
- Unlimited Service
- Unlimited End Users
- Unlimited Storage
- Advanced Reporting
- Audit Log
- On-Premise Usage
- Customizations for Theme
- LDAP
- Active Directory
- Multiple Brands / Multi-Portal Management
- Advanced SLA, OLA, KPI Management
Frequently Asked Questions
What is Service Management?
It provides professional service management for both your team and your customers by standardizing your requests and support processes.
How do customer requests enter the system?
Requests are automatically recorded in the system via custom forms, email integration, or the customer portal.
How are requests assigned to the team?
Through automation rules, requests are automatically assigned to the relevant team based on topic, category, priority, or channel.
Can I track SLAs?
Yes. You can automatically track response and resolution times with SLA definitions.
How do I purchase a Service Management plan?
You can select and purchase Service Management plans from the Plans page within your own Stoneity instance.
Which account is used for payment?
The user account that is logged in during the purchase is recorded as the account that purchased the plan and completed the payment.
Purchase Transactions
How do I purchase plans?
The plan purchase is made through your own Stoneity instance. You can go to the Plans page within the instance, select the plan that suits your needs, and purchase it.
Which account will be used for payment?
The purchase is made through the account that is logged in at the time. In other words, the account you use for payment is recorded as the account that purchased the plan, and billing is done through this account.
Can I receive a corporate invoice?
Yes. You can automatically generate your corporate invoice by entering your company information during the purchase.
Can I upgrade or downgrade my plan later?
Yes. You can change your plan at any time from the Account/Plan management screen in your instance.
When does my plan become active after purchase?
Once the payment is completed, your plan becomes active immediately and the related features are instantly available.