Products
Work Management
Service Management
Solutions
IT Service Management (ITSM)
Customer Service Management
ESM Enterprise Service Management
Project & Strategy Management
Workflow & Operations
Work ManagementWork Management'a git
By digitizing your projects, tasks, and various business processes, it enables you to manage all your work from a single place.
Standardize service delivery across the organization on a single platform.
Manage requests, approvals, and SLAs for non-IT teams.
ESM Enterprise Service Management
ESM extends the ITIL 4 'service management' approach beyond IT, enabling different teams (HR, Facilities, Finance, Procurement, etc.) to deliver their services under a single service model. The goal is to make value streams visible, standardize request-to-delivery flows, and create a consistent user experience with measurable service levels (SLA/OLA). With Stoneity ESM, separate service catalogs, standard forms, approval mechanisms, and automated workflows are created for each department. Requests are received through a single portal, routed to the correct team, and progress and performance metrics (cycle time, reopen rate, satisfaction) are monitored.
Form
Workflow
How to implement solutions?
Design The Service Catalog
Standardize request types for each department.
Define Approvals And OLAs
Clarify who approves and which team delivers what.
Measure & Improve
Monitor cycle time, number of escalations, and satisfaction scores.