Sales and Order Management ensures that customer requests enter the sales process, proposal and approval steps are executed, and orders are transferred to delivery and operational stages. From the ITIL 4 perspective, this represents managing the organization’s value stream end to end: request → evaluation → approval → delivery → validation. With Stoneity, sales and order operations are standardized, control points (approvals, validations) become clear, and process performance is measured. This structure reduces delays and communication gaps, allowing teams to clearly track the current stage of an order, who is responsible, and which actions are required.