Products
Work Management
Service Management
Solutions
IT Service Management (ITSM)
Customer Service Management
ESM Enterprise Service Management
Project & Strategy Management
Workflow & Operations
Work ManagementWork Management'a git
By digitizing your projects, tasks, and various business processes, it enables you to manage all your work from a single place.
Turn the root cause of recurring incidents into permanent solutions.
Link related incidents, conduct RCA, and reduce recurrences with Known Errors.
Problem Management
Problem Management aims to identify the root cause behind incidents and prevent their recurrence. Within the ITIL 4 framework, this practice improves service stability and reduces incident volume in the long term. Stoneity provides a centralized structure for incident–problem linking, RCA records, Known Error management, and end-to-end tracking of resolution and improvement actions.
Form
Workflow
How to implement solutions?
Create an RCA Template
Standardize analysis steps, evidence, and findings.
Publish Knowledge
Publish Known Errors and workarounds to the portal/KB.
Reduce Recurrence
Become proactive with trend analysis and problem candidate rules.