Products
Work Management
Service Management
Solutions
IT Service Management (ITSM)
Customer Service Management
ESM Enterprise Service Management
Project & Strategy Management
Workflow & Operations
Work ManagementWork Management'a git
By digitizing your projects, tasks, and various business processes, it enables you to manage all your work from a single place.
Manage your service disruptions.
Log incidents, prioritize them, route them to the right team, and maintain SLAs.
Incident Management
Incident Management aims to restore service interruptions or situations that reduce service quality in the live environment as quickly as possible. In the ITIL 4 approach, the goal is to minimize business impact while maintaining user experience and service continuity. With Stoneity, you can classify incidents based on impact and priority, standardize escalation and communication steps, and measure resolution times to provide visibility for continuous improvement.
Form
Workflow
How to implement solutions?
Standardize
Define the category/priority matrix and SLA targets.
Automate
Set up escalation, notifications, and task creation based on rules.
Measure & Improve
Report MTTA/MTTR, recurrence rate, and SLA performance.