Products
Work Management
Service Management
Solutions
IT Service Management (ITSM)
Customer Service Management
ESM Enterprise Service Management
Project & Strategy Management
Workflow & Operations
Work ManagementWork Management'a git
By digitizing your projects, tasks, and various business processes, it enables you to manage all your work from a single place.
Manage customer requests on a single platform and standardize the experience.
Receive requests from any channel, manage SLAs, and route them to the right team.
Customer Service Management
Customer Service Management enables customer requests, complaints, questions, and service needs to be managed under a single service model. In the ITIL 4 approach, the focus is on creating value for customers, reducing business impact, and ensuring a consistent service experience. With Stoneity CSM, customer requests are captured through standardized forms, classified, prioritized, and automatically routed to the appropriate teams or experts. Stoneity provides end-to-end visibility by making the time from request creation to closure, SLA performance, reopen rate, and satisfaction measurable. This allows teams to optimize not only for closing tickets but also for delivering fast and high-quality resolutions.
Form
Workflow
How to implement solutions?
Standardize Channels and Categories
Manage the same request type with consistent classification.
Set Up SLA & Escalation Rules
Define the priority matrix and notification workflows.
Measure Quality
Track cycle time, FCR (First Contact Resolution), reopen rate, and CSAT.