Work Management
By digitizing your projects, tasks, and various business processes, it enables you to manage all your work from a single place.
What is ?
The Notification section allows the system to automatically inform users about specific actions occurring on the portal.
Through this section, users can be instantly informed about changes in their requests or records.
The goal is to make the service process more transparent and strengthen communication between users and support teams.
How to use ?
Go to Manage Portal > Notification tab. In this section, there are two options that determine when the system will send notifications:
When a Record is Created
When this option is enabled, the system sends a notification whenever a new record is created in the portal.
For example, when a user creates a new support request through the portal, an automatic notification is sent to the relevant team or manager.
Usage Example:In the XCompany Technical Support portal, when a user creates a new request, the system sends a 'New record created' notification.
This feature ensures that support teams are immediately aware of new requests.
When Status is Updated
When this option is enabled, the system sends a notification whenever the status of an existing request or record changes.
For example, when a request changes from 'Open' to 'Completed', users and relevant personnel are informed about this change.
Usage Example:In the XCompany portal, when the status of a 'Technical Support' request is updated to 'Resolved', the system sends a 'Status updated' notification.
This feature allows users to track the progress of their requests in real-time.
Note:Both types of notifications can be used to manage the communication flow within the portal. Either one or both can be activated at the same time if desired. Whether notifications are sent as in-system messages or emails depends on the portal's configuration settings.