Manage Services, Customers, and Vendors All in One Portal
Streamline all your support, vendor, and service processes in a single platform. Your Service Portal simplifies communication with customers and suppliers, ensuring requests are resolved faster and more transparently.
Match Your Brand in Minutes
Customize your portal effortlessly no development needed. Upload your logo, choose your brand colors, add cover visuals, and apply your theme. In just a few clicks, your users experience the Service Portal as a natural extension ofyour brand.
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Service Request
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Experience Stoneity Service Management
See how Stoneity sets up your service management journey.
Service Request
Service Selection
Your customers submit requests to you here.
Service Request Form
Your customers fill out this form for the service they select.
Create Service Request
Price InformationSRT-5
SRT-5Agent Screen
This is a customer request, assigned to the relevant agent and tracked from here.
Ticket Screen
All public and private messages related to the ticket can be viewed and managed here.
Service Request
Joseph Chavez
SRT-5
Request Received
Joseph ChavezAgent Fields
Price InformationCreated On: 27-05-2026 14:30 (Europe/Istanbul)Created By: Kayne Wood
Conversation
Attachments (1)
History (1)
Private(0)
Public(0)
Customer Communication
The agent can view requests from customers here and communicate with them directly.
Reply to Customer
You can respond directly to your customer using the message box.
Inter-Team Communication
Your team can communicate here while providing support to your customers.
Customer Communication
Conversations between your teams are never shared with the customer.
Customer Communication
Now it’s time to share the work requested by the customer with your teammate.
Customer Communication
Now it’s time to inform the customer about the completed work.
Messages
Joseph Chavez
27.05.2026 14:30
Hello, thank you for your price quotation. We will send you our offer as soon as possible.
JC
Joseph Chavez
27.05.2026 15:36
Hello, please find attached the technical service price quotation you requested.
JC
Başla
Customer Follow-Up on Request
Customers can view the service agent’s response in the “My Requests” section and continue the conversation with the agent.
Key Advantages
Centralized Customer Service Management
Create a dedicated help center page for your customers and manage all service processes from a single location. This eliminates the need for multiple systems or scattered communication channels, allowing you to track and handle all customer requests end-to-end on one platform.
Website-Integrated Help Center
Easily integrate your portal into your website or e-commerce platform to provide a service experience that feels like a natural extension of your brand. Customers submit their requests through the familiar interface and follow their processes seamlessly.
Automated Workflows
Requests, approvals, and task assignments progress automatically. Processes reach the right people in the right order without manual follow-up, eliminating delays and ensuring smooth operations.
Transparent Process Tracking
Every stage of the process is visible to all relevant parties. The current status, responsible person, and upcoming steps can be monitored in real time, reducing uncertainty and communication gaps.
Performance and Response Time Management
Monitor the performance of your customer-facing teams and track whether requests are handled on time. When delays occur, the system automatically activates mechanisms to ensure a fast response to the customer.
No-Code Brand Customization
Fully customize the portal to match your brand identity. Adjust your logo, color palette, visuals, and theme without any technical knowledge — create a personalized user experience in just minutes.
Solutions
Technical Service Management
- Customers can submit service requests and track progress.
- Service teams resolve issues faster through automated assignments and reporting tools.
- Fault history and warranty details are available on a single screen.
Customer Support & After-Sales Services
- A self-service portal for order tracking, returns, and warranty applications.
- Full visibility into request history, resolution status, and related documents.
- Reduce support workload with built-in FAQs and knowledge base content.
IT Support Services
- Report, track, and resolve software or hardware issues in one place.
- Ready-to-use forms for password resets, software requests, and device issues.
- Track SLAs and resolution times to measure and improve performance.
Human Resources Support Portal
- Employees can easily submit leave, expense, and document requests.
- Approvals and assignments happen automatically.
- All employee records, training data, and payslips are accessible in one place.
Vendor Management
- Vendors handle orders and invoicing directly through the portal.
- Automatically track performance ratings, delivery quality, and contract renewals.
- Bring full transparency to procurement teams and vendor relationships.